FAQ
What is Wiglo and how does it work?
Wiglo is a gamified dog parenting app that helps you manage daily care, training, health tracking, and reminders for your dog. You can also share your account with co-parents to collaboratively care for your pet.
How can I start using Wiglo?
You can start using Wiglo by downloading the app from the App Store or Google Play. The app offers a free trial to get you started.
What features does Wiglo offer?
Wiglo offers a range of features including daily care gamification, behavior training, health history tracking, reminders, co-parenting functionality, and access to certified trainers for personalized advice.
How does the gamified care work in Wiglo?
The app includes a virtual pet that mirrors your dog’s joy. You can track potty breaks, meals, grooming, and training through interactive and engaging methods.
Can I track my dog's health records with Wiglo?
Yes, you can log details of vet and grooming visits, vaccinations, and medications to keep your dog’s health history organized and accessible.
How do the reminders and notes feature work?
Wiglo allows you to set reminders for events like vet visits, vaccinations, and grooming appointments. You can also create notes for shopping lists, favorite toys, or snacks to stay organized. Additionally, you can create custom reminders for any other events or tasks specific to your dog’s needs.
What is co-parenting and how can I share the account?
Co-parenting in Wiglo allows you to invite friends or family to join in caring for your dog. They can set reminders, log activities, and review information to keep everyone updated. The best part is that only one membership is required per dog, so your co-parents can use Wiglo Premium without needing their own subscription.
What are the benefits of the co-parenting functionality?
The co-parenting functionality in Wiglo helps to organize your dog's care seamlessly. For example, you can see if your partner has already fed the puppy or taken them out for potty breaks while you’re away from home. This ensures that your dog is neither over-fed nor under-fed, providing consistent and balanced care. By sharing updates in real-time, co-parenting helps to keep everyone in the loop and makes dog parenting stress-free and efficient.
How do I invite co-parents to my Wiglo account?
You can invite co-parents directly through the app by sharing a link or sending an invitation to their email.
What kind of training content is available?
Wiglo provides over 200+ easy-to-follow daily lessons, all part of our comprehensive behavior training programs. These lessons offer step-by-step guidance and progress tracking. The available training programs include:
1. Potty training
2. Solve separation anxiety
3. Stop leash pulling
4. Crate training
5. Solve puppy biting
6. Recall training
7. Stop scavenging
8. Solve jumping
9. Solve reactivity
10. Solve attention seeking
11. Keep a dog off your bed
12. New puppy at home
13. Build a strong bond
These programs cover a wide range of common dog behaviors and challenges, ensuring you have the resources needed to effectively train and bond with your dog.
How can I get help from certified trainers?
If you're stuck with training or unsure where to start, you can reach out to certified trainers through the app and receive a personalized response within 24 hours via email.
Is Wiglo available on both iOS and Android?
Yes, Wiglo is available for download on both iOS and Android platforms.
What features are available in the free version of Wiglo?
The free version of Wiglo includes the Interactive Fur-baby feature, which makes dog chores fun and helps you stay on schedule. This includes tracking daily activities like potty breaks, meals, and grooming with an animated virtual dog.
What features does Wiglo Premium offer?
Wiglo Premium offers enhanced features such as:
Interactive Fur-baby:
Interactive Fur-baby: Make dog chores fun and stay on schedule.
Training Content: Access over 200+ easy-to-follow daily lessons.
Info Logging: Keep track of vital info after vet visits, vaccinations, and more.
Reminders: Set alerts for medication, vet visits, and grooming appointments.
Co-parenting: Share and manage a profile with family or friends.
Expert Guidance: Receive advice from certified trainers within 24 hours.
Notes: Create notes for anything dog-related, e.g., shopping lists, dog cues, and contacts.
Can I try Wiglo Premium before committing to a subscription?
Yes, you can start a free trial of Wiglo Premium to experience all the features it offers before committing to a subscription. This allows you to try out advanced training content, detailed info logging, reminders, co-parenting functionality, expert guidance, and note creation.
What is the difference between the free version and Wiglo Premium?
The free version of Wiglo includes only the Interactive Fur-baby feature, which helps you manage daily dog care with an animated virtual dog. Wiglo Premium includes all the additional features such as training content, info logging, reminders, co-parenting, expert guidance, and note creation. The free trial of Wiglo Premium allows you to explore these features before deciding to upgrade.
I’m a content creator and would like to review or promote the Wiglo app. How can I collaborate with you?
We would love to collaborate with dog-friendly creators! Please email us at lets@wiglo.dog with a short introduction and links to your social channels (Instagram, YouTube, TikTok, or others). We look forward to hearing from you!
I’m a dog trainer, vet, or breeder and would like to offer the Wiglo app to my clients. How can I collaborate with you?
We would be delighted to collaborate with you! If you're a dog trainer, vet, or breeder interested in offering the Wiglo app to your clients, please contact us at pro@wiglo.dog. Our managers will be happy to arrange an affiliate deal or a group discount, depending on your needs and the size of your client base. We look forward to working together to enhance the care and training experience for dogs and their owners.
I have multiple dogs and would like a discount for two or more memberships. Is that possible?
Yes, we offer discounts for users with multiple dogs. Please contact us at whatif@wiglo.dog, and our managers will help arrange a deal for you.
How does Wiglo ensure my data is safe and private?
Wiglo adheres to strict privacy policies and uses secure data encryption to protect your personal and your dog's information.
What happens if I need help with the app?
You can visit the Help Center on the Wiglo app or website for support. For further assistance, you can also email us at help@wiglo.dog.
Can I use my current Wiglo online dog training school membership for the app?
Yes, you can! If you are a current user of Wiglo’s online dog training school, you can use the same membership for the Wiglo app. Please email us at help@wiglo.dog for assistance with setting up your account on the Wiglo app and maintaining your existing membership.
What should I do if I have a feature request or want to report a bug in the app?
We welcome your feedback! If you have a feature request or idea, please email us at whatif@wiglo.dog. To report a bug, please contact us at help@wiglo.dog. Your input helps us improve Wiglo and provide a better experience for all users.
How can I cancel my Wiglo Premium membership?
You can cancel your Wiglo Premium membership through the app in the profile settings. If you encounter any issues or need further assistance, please email our customer service team at help@wiglo.dog.
How do I cancel my Wiglo Premium subscription if I subscribed via the Apple App Store or Google Play?
To cancel your Wiglo Premium subscription, please follow the steps below:
If you purchased your subscription via Apple App Store:
1. Open the Settings app on your device.
2. Tap on your name.
3. Tap "Subscriptions".
4. Select the Wiglo subscription.
5. Tap "Cancel Subscription" to disable it from auto-renewing at the end of the current billing cycle.
If you purchased your subscription via Google Play:
1. Open the Google Play Store.
2. Tap Menu (three small horizontal lines) next to "Google Play".
3. Tap "Subscriptions".
4. Find the Wiglo subscription you want to cancel.
Tap "Cancel".
If you encounter any issues or need further assistance, please email our customer service team at help@wiglo.dog.
I purchased my Wiglo Premium subscription via the Apple App Store and I want a refund. What can I do?
Unfortunately, we at Wiglo do not have access to Apple's App Store subscription or billing details to cancel or refund these purchases. We apologize for any inconvenience.
Since the Apple App Store manages its own billing and payment information, we kindly ask that you visit the Apple App Store customer care department for more information regarding your account status and to arrange a refund: Apple Support or by calling their support number in your region.
In the meantime, please click here to view steps on how to cancel your subscription and ensure it is canceled via your Apple device.
I purchased my Wiglo Premium subscription via Google Play and I want a refund. What can I do?
If you purchased your Wiglo Premium subscription through the mobile app via Google Play, you will need to contact Google Play Support to request a potential refund.
You can contact Google Play Support at Google Play Support.
In the meantime, please follow the steps below on your Android device to disable the auto-renew feature for your Wiglo subscription:
1. Open the Google Play Store app.
2. Tap Menu.
3. Tap "Account" and then "Subscriptions".
4. Tap the Wiglo app.
5. Tap "Manage", then "Cancel Subscription" and confirm cancellation.