Frequently asked questions


Why is in-person training not necessary?

No matter how good (or expensive) a trainer is, a dog's behavior couldn’t be fixed in a few in-person training sessions. The real change happens at home, during your daily routine.

That’s why we provide you with day-to-day training programs that you could follow as if a trainer would be standing beside you every single day. 

And if you get stuck or have a question, you can write on a discussion board to receive an answer from a professional trainer in 24 hours, usually in less than 15 minutes.

Is Wiglo online training programs for me?

Our online day-to-day training programs are based on science, positive reinforcement methodology and designed to be simple, short, and clear. 

Wiglo is a perfect choice for new dog parents who wish to:

  • Save money by not spending hundreds and thousands of dollars on in-person training

  • Save time by not reading books full of theory without any clear action plan

  • Save energy by not doing the guesswork researching various sources online

Are these training programs for young puppies or older dogs?

Wiglo training programs work for dogs of all ages, and no matter if you have a purebred or a mixed rescue. All dogs are welcome to be trained!

Who made Wiglo training programs?

Every training program was made by our team of highly certified professional dog trainers who have many years of experience in the field. 

They’ve trained hundreds of dogs in person and now joined Wiglo to help hundreds of thousands of dogs. In a digital age, and with the help of online training programs that every beginner can follow themselves – it became possible.

When can I expect results?

It depends on the behavior you’re trying to improve, but generally speaking, by doing 10-15 minute training sessions daily for a few weeks you will wonder where your dog is, and who this good boy (or girl) is. It’s all about consistent training!

What if I get stuck during the training or have a question?

Each day’s training has its discussion board where you can ask questions, upload a video if needed, and receive an answer from a professional trainer in 24 hours, usually in less than 15 minutes.

Can I get a refund if I already paid?

We offer a full refund within the subscription’s first 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

What’s the difference between cancelation and a refund?

You can cancel your membership at any time. By canceling your subscription you will stop further recurring charges. However, you will keep access until the end of the billing period.

You can get a refund within the first 14 days from the start of your membership. By getting a refund, your membership will stop, and you will lose access to training programs immediately.


How will I receive access to online training programs?

After completing the payment for the subscription, you will receive a welcome email to set up a password for your account at 

After you’ve set up your account password, you could access all of our training programs on any device (phone, tablet, laptop, or PC) by visiting

If you encounter any issues regarding access to training programs, please contact us at and we will help you out!

How do online training programs work?

The training programs are based on a single-tasking methodology which makes it easier to stay consistent, more easily achievable, and less stressful. 

Each training program is divided into short daily training sessions that unlock each day. After succeeding in today’s training and marking it as complete, you will continue to the next day's training. 

If you didn’t succeed on today’s task, we recommend you repeat it the next day, until you reach the day’s training goal and only then move to the next training. 

This way, you will steadily improve your dog’s behavior day after day.

Which devices can be used to access training programs?

Our online training platform can be accessed on any mobile device, a tablet, laptop, or PC. You may even change devices and the progress will be saved, so you would always know where you have left off. 


What if I have more than one dog?

You can train multiple dogs with one membership. To clarify, one membership is enough for one household. 

If you wish to receive personalized roadmaps for multiple dogs, simply complete the survey for each dog, and make sure to use the same email address.

If I subscribe now, will I have access to all future training programs?

Yes! By being a member at Wiglo, you will have access to all current and future training programs that we launch every month. 

How does the subscription work?

After subscribing for a monthly, quarterly or annual membership, you will have access to all current and future Wiglo training programs. You will be automatically charged repeatedly every month, every 3 months or every 12 months (depending on a membership) on the day of your purchase, until you decide to cancel or change your subscription.

How can I cancel my subscription?

If you want to cancel or change your subscription, you can do it at any time. Your subscription confirmation email has a link to your subscription settings. You can manage your subscription from there. Also, you may contact us by email at in order to cancel or change your subscription. 

Canceling your subscription won't refund past payments, but will stop all future payments. You'll keep any badges you earned while subscribed. Work you did in unfinished courses will reappear if you subscribe again.

What if I couldn’t afford the subscription price?

We want to make the training programs accessible for everyone, so if you wish to join Wiglo but for some reason couldn't pay the full price, do not hesitate and reach out via, and we will work something out.

Why do people cancel their subscriptions?

Usually, it’s dog parents that are looking for some secret quick fix for their dog’s unwanted behavior and are not willing to put effort (or don’t have the patience) in general.

Then, some clients decide to try out in-person training, but they usually come back after getting the same training guidance but many times more expensive.

And some simply don’t let us know why they’ve left. So if you do decide to cancel, please let us know why – we strive to continuously improve our training programs and service in general to satisfy every client’s needs.

Personalized roadmap

I purchased a membership but didn’t get a personalized roadmap

We can create a personalized roadmap only after completing a survey about your pup. If you haven’t done the survey yet, you can do it here: 

After completing the survey, please let us know at because we’re manually checking if a newly subscribed member has completed a survey or not. 

If you purchased a membership, and then later completed a survey, it would be a great help for us if you would let us know about that so we could get to work right away.

I completed the survey but didn’t get a personalized roadmap

We create personalized roadmaps only after purchasing a membership. 

As we’re manually reviewing surveys and designing roadmaps ourselves, creating them for everyone who completes the survey (and didn’t become a member) wouldn’t be physically possible. 

If you have already completed a survey, and you’re ready to sign-up, you can choose a membership here: 

I completed the survey, purchased a membership but didn’t get a personalized roadmap

It might have happened if you used a different email address when completing a survey and making a purchase. 

Simply email us at and let us know the email you used when completing a survey and we will create a personalized roadmap for your pup – you don’t need to re-do the survey.

If you have completed a survey, purchased a membership, and didn’t get a personalized roadmap in 24 hours, please email us at and we will fix it.